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What I have done lately:

• Years 2016 - 2023 - Senior UX Designer, Lead Service Designer and Head of Product Design at F-Secure B2B and WithSecure

The older examples:

• 2012 - 2016 - Principal Usability Specialist at Nokia Design and Microsoft
• 2007 - 2012 - Interaction Designer for Maemo and Meego smart phones at Movial Technologies and Nokia Mobile 
• 2003 - 2007 - UI Designer at Nokia Siemens Networks
• 1999 - 2003 - Industrial Designer, UI designer and Design Manager at Metsävainio Oy

What I have done lately

User Experience Unification of A Multi-UI Product Environment

This is an example of a very long term UX (User Experience) improvement initiative for an old B2B (Business to Business) company.

I started working as a Senior UX designer in F-Secure B2B products in 2016, when the UX unification was taking it's first steps and continued there until end of 2023. At that point my role had changed to Head of Product Design and the company, F-Secure, had split to two: F-Secure for consumer business and  WithSecure for B2B. UX unification work proceeded forward - and sometimes backward - during all those years. A huge amount of improvements were achieved, but also there is still work to get done.

Service design projects in F-Secure B2B 

I worked as Lead Service Designer in F-Secure B2B from 2018 to 2021, establishing the service design culture in the company B2B side. It was the first service designer role, which meant that I needed to define what it means in practice, what are areas to do and focus. At that time the company did not have CX strategy, metrics or objectives, and the CX design team, including the Lead Service Design role, was located under Corporate products organization. I had plan the targets for most urgent needs, and scoping was done to benefit the product and it's customer and user understanding. Here are few example projects from the time:

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Vision design 

A purposeful and aligned vision helps to ensure that the team is working towards a meaningful and valuable goal. Design thinking and service design can work as a methodology and tool to create the vision. In my work at F-Secure B2B and WithSecure I was leading and designing customer experience vision for Partner Portal and Elements product.

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Digital product design work examples

Selected stories from F-Secure B2B/WithSecure when I was working as Senior UX designer and later as Head of Product Design

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Older examples